Frequently Asked Questions

Online Print & Frame Products

Turnaround time

Hey, How long until I get my order?

Typically we have a 2-3 week turnaround on all bespoke print and frame products. If ordering multiple or over sized items, please allow up to 3 weeks. Loose fine art and photographic prints are typically produced within 5 working days. Please do get in touch if you have a specfic time you need your order and we’ll do our best to accommodate.

How will I know when I’m going to get my stuff?

When your order is completed and sent out you will receive an e-mail to inform you that you item is completed. You are then free to collect it from us, or it will be sent out for delivery if requested.

How much is delivery?

That depends on your order and where we’re delivering to. If you’re purchasing large or fragile pieces and you live in London, then we recommend using the same day delivery service which is charged based on location. Please call for an exact price, but this can cost any where from £15-£40 in London.

For smaller items sent out of London, we will package you pieces and send them out via a next working day courier service. This is charged at £12 anywhere within the UK.

I chose next day delivery and it hasn’t come!

Please note that ‘next day delivery’ is how long it takes to be delivered once your order is completed. Do allow for sufficient product time for your products to be produced.

If you’re in a rush to receive an order, we offer an express service on all our prints and frames. This will bump your order to the top of the queue and will mean your product will be produced in 2-5 working days. Please do enquire about our priority service to see if we can accommodate before placing an order.

Do you send framed products abroad?

Yes we can do. International Shipping is available and is charged at cost. Do get in touch before ordering for an exact quote on international deliveries. Due to the fragile nature of  some products, we may not be able to dispatch large or heavy prints or frames internationally.

Technical stuff

How accurate is the colour reproduction in your prints?

Our systems have been fully calibrated and colour profiles for each media we print on have been specially created for us. This allows us to be confident that our prints are as close to 100% colour accurate that can be – on all of the papers we print on.

Do you check all images that you print?

Yes, we check every single image we print and will do any necessary adjustments to your photo, to bring out the best in it. Our monitors are fully calibrated so we know that what we see on our screens is accurate to how our prints appear.

Can you do test prints?

If you haven’t used us before, or are ordering any high-value items, you can ask for a free small test print before we make your product. Please allow for extra production time to accommodate for this service.

Once you have received your test print, please let us know if you are happy for us to proceed with your order. If you are not happy with the outcome, please edit your image accordingly, send us the new file and we will send one final proof free of charge. Any further prints will be chargeable.

What file formats do you accept?

Our website will only accept JPEG and TIFF files. Generally we recommend that you upload using JPEG’s saved at the highest compression as this will save on upload time and not affect the final outcome of your print.

What resolution should my photo be in?

Generally we would recommend that images should be 300PPI – resized at the print size you are ordering. However if an image falls slightly below this, it may be unnecessary to artificially enlarge it. If images fall below 150PPI at the print size you have selected, then some pixelation may appear. We check every single image on our screen before printing, so if your image isn’t of high enough quality, we will try and enhance it to as good as it can be. If the image is too small gor a high quality print, then we will get in touch to let you know.

Do you colour correct?

As we work with a fully calibrated colour workflow we may spot something that you have missed. If a minor adjustment is necessary we will automatically fix this for you. If we notice anything that we feel would require major alterations, we would let you know and will happily fix these for you free of charge.

Do I need to resize my image before ordering?

You can choose what ever size you like on our online print ordering app. If you change the image size, you will then be able to crop your photo to whatever you like. You can also zoom into your image and select any area to print.

Do you offer colour Profiles?

We can send colour prfiles for any of our papers if required. We only recommend to use these  if you are proficient in using Photoshop and colour management and have a fully calibrated monitor.

In-House Framing

We offer a wide range of options and framing for your artwork. You can view some of what we can offer on the ‘Frame’ section of our website here.

If you are looking for a quote for framing, please e-mail us at info@wellhung.co.uk providing as much information as possible… Type of art work, size, frame style, window mount size etc.

Frame and Print care.

All of our products are made to last using only conservation materials, but we do recommend that any of print or frame products are kept in a suitable environment away from moisture, direct heat or extreme cold. In particular we recommend not to hang any artwork above a radiator, or steamy bathroom.

Art Sales

All of the artwork you see online can be purchased directly on our website and is in stock at our gallery on Hoxton. Some of the larger paintings do not have a delivery option, but we can send them anywhere in the UK. Please get in touch for us to provide a quote.

Please allow up to 5 working days within the UK for delivery and up to 10 days (depending on Customs) for international orders.

All prints, whenever possible are sent flat packed. If it is a large print, then we will roll it and send it in a tube.  We recommend to remove prints form tubes ASAP as the paper can keep the curled shape and will be difficult to flatten over time.