Frequently Asked Questions
Print & Frame Products
Typically we have a 2 week turnaround on all products. If ordering multiple or over sized items, please allow up to 3 weeks.
We always deliver using a next working day courier service. Delivery is charged at £9.60 per order.
International Shipping is available and is charged at cost.
We offer a express service on online print orders. This will mean your job will get pushed to the top of the production queue and will typically be completed from 1-4 working days.
Our systems have been fully calibrated and colour profiles for each media we print on have been specially created for us. This allows us to be confident that our prints are 100% colour accurate to match the file provided. However, this does not necessarily mean what you will receive will look like what you see on your screen. We always recommend that you calibrate your monitor regularly.
If you haven’t used us before, or are ordering any high-value items, we recommend that you ask for a test print before we make your product. When you come to place your order you will be given an option to order a test print. These will be printed on the same media you have ordered and will be supplied in A4 format. Please allow for an additional 2-3 days if you opt for a test print.
Once you have received your test print, please let us know if you are happy for us to proceed with your order. If you are not happy with the outcome, please edit your image accordingly, send us the new file and we will send one final proof free of charge. Any further prints will be chargeable.
Test prints are charged at £5 and will be delivered via Royal Mail. Test prints can only be ordered alongside a product. In the rare case that you are not happy with the outcome, then your order value will be refunded minus the charge for the test print.
We accept all file formats except RAW and PSD. Generally we recommend that you upload using JPEGS saved at the highest compression as this will save on upload time and not affect the final outcome of your print.
Generally we would recommend that images should be 300PPI resized at the print size you are ordering. However if an image falls slightly below this, it is unnecessary to artificially upscale it. If images fall below 150PPI at the print size you have selected, then some pixilation may be visible. We check every single image on screen before print, so if this is the case we will let you know and will be happy to upscale it for you free of charge.
As we work with a fully calibrated colour workflow we may spot something that you have missed. If a minor adjustment is necessary we will automatically fix this for you. If we notice anything that we feel would require major alterations, we would let you know and will happily fix these for you free of charge.
You don’t need to crop your image to fit the format of the print you are ordering. This can be done using our online software. However if you want to be 100% certain of the outcome, we would recommend that you resize your image to the print size you are ordering.
Colour profiles for each media we print on can be downloaded here. We only recommend to use these only if you are proficient in using Photoshop and colour management and have a fully calibrated monitor. Instructions and recommendations are also shown on that page.
We offer a wide range of options and framing for your artwork. You can view some of what we can offer on the ‘Frame’ section of our website here.
If you are looking for a quote for framing, please e-mail us at firstname.lastname@example.org providing as much information as possible… Type of art work, size, frame style, window mount size etc.
Frame and Print care
All of our products are made to last using only conservation materials, but we do recommend that any of print or frame products are kept in a suitable environment away from moisture, direct heat or extreme cold. In particular we recommend not to hang any artwork above a radiator, or steamy bathroom.
All of the artwork you see online can be purchased directly on our website. some of the larger paintings do not have a delivery option, but we can send them anywhere in the UK. Please get in touch for us to provide a quote.
All prints, whenever possible are sent flat packed. If it is a large print, then we will roll it and send it in a tube. We recommend to remove prints form tubes ASAP as the paper can keep the curled shape and will be difficult to flatten over time.