Refunds

1. If you are not entirely happy with any purchase, please send it back to us within 14 days of purchase and we will replace or refund the product.

2. All artwork is in pristine condition when it leaves the gallery but in the unlikely event that your work is damaged during transit then you will be eligible for a replacement or refund where no replacement is available. Please contact the gallery within 24 hours of receiving the artwork to be eligible.

3. Any products returned must be received by Well Hung in the condition and in the same packaging as when they were delivered. When returning any goods it is recommended that you obtain a proof of posting certificate and adequate insurance, as Well Hung cannot accept responsibility for items lost in the post. Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.

4.Print & Frame orders: Due to the custom nature of each product we produce, we can not offer any refund once your order has been produced. If you are not 100% happy we will always endeavour to rectify/replace your product until you are satisfied with your product. We offer a guarantee on all of our print and frame products for a duration of one year after the product has been ordered. Where possible we will repair the product free of charge and will offer a replacement if this isn’t possible. Well Hung will not be held liable for any additional costs incurred to return products to us for repairs/replacements.